Clark and Lake (Rating: C)

Anonymous Customer:  Based on the context though I would caveat it could easily be an A if they ironed out all of the operational issues. It is a prime location.   Overall kept pretty clean and looks good. Problem is logistics of ordering at counter on left, paying at counter setup on right, if ordering coffee you go to another area for accoutrements. It's an operational mess, especially during busy times as people are just cluttered around everywhere. Take this morning for example. I order my Cosi Club bagel sandwich. I wait around 3-4 minutes to pick it up. Then I have to go wait in line for 2-3 minutes to pay b/c only 1 register open. Meanwhile, my hot sandwich is cooling off and I'm wasting time doing something I could've done while food cooks. Its not ideal. It is also very confusing during lunch rush where you go to order/pay/pickup. Still using paper, hand-written tickets. Staff could be friendlier as well. Have overheard lots of people talk about order process confusion over the past several months.